Sono Bello Edina

(5) Always asked

Very professional and always asked if I had any questions

(5) The staff is super helpful and friendly

I am still only 3 weeks post op for my second procedure, so time will tell with my total results. However, as of now I am extremely please with my experience! I had a Tri-Sculpt EX, upper and lower abs, inner thighs, hips and knees done. I am on a journey to lose 150 pounds and had lost 75 pounds when I had my procedures. It was just the boost that I needed to keep going on my journey of whole life health! Post procedures, I am down 85 pounds and still have quite a bit of swelling in my legs. I now have an hour glass shape and am able to fit into clothes that I haven't been able to wear for over 15 years! Plus, it seems to have kicked off my metabolism which makes it easier to keep working towards my overall weight loss goals. The staff is super helpful and friendly. I loved how they customized the procedures to my overall needs! The weekly emails, calls and tips helped me to navigate all of the symptoms that popped up post procedure, which put me at ease. I would HIGHLY recommend this team for your contouring needs! I would definitely go back, after I lose the rest of my weight, if needed! The only thing that wasn't ideal was the sales process, but I HATE to be sold. I came in having done my homework (and having compared other options), so I knew what I wanted and how much I was willing to invest in this process. Because I have high BMI the price was way higher than what was advertised online. Also, they said my weight was higher and my height was shorter than when I had gone to my MD earlier in the week. So, I felt that wasn't accurate and was pushing me into a higher BMI category. However, when I said I would probably wait since I have been losing 10 pounds per month, they told me I would miss out on the sale so it would end up being more. In the end, we were able to work out a price that got me to my target investment range (1/2 of what the price started at) and I was able to get scheduled for a procedure the following week. I would have rated this experience a 5 if the sales process didn't feel so ""used car sales"" like. Thank you for helping make a HUGE difference in my life, Sono Bello!

(5) Considerate, caring and compassionate.

I can not say enough good things about my experience at Sono Bello's Edina, Minnesota office! Every single staff person I have dealt with has been considerate, caring and compassionate.

(5) I recommend

My experience was excellent, like always. I recommend their service.

(5) I'm seeing great change.

My experience was good, The staff and Doctor was friendly. I'm three weeks now and I'm seeing great change.

(5) Been extremely kind

Your staff has been extremely kind, compassionate, and understanding. It has been a wonderful experience! Thank you!

(5) Good so far

Good so far, needs time to finish healing, but you have to expect a little discomfort for the long haul gain.

(5) Definitely worth it.

It hurt a little more than I thought it would ,but very happy about the results. It was definitely worth it.

(5) The staff takes good care of you.

I would say that the staff takes good care of you during the procedure and the before and after.

(5) I'd recommend Sono Bello to others.

Everyone was attentive, helpful, informative and efficient. They were able to fit me in in a short timeline and I felt comfortable every step of the way. My results are fabulous and I'd recommend Sono Bello to others.

(5) I am very happy with my surgery.

I am very happy with my surgery. I am able to wear clothes I haven't been able to fit in years. I feel great. The first week was a little rough. I was not able to fit my normal clothes due to be swollen in the stomach area. I had my surgery 10 weeks ago and I lost 22 lbs with no exercise. I eat healthy most of the time.

(5) Fantastic results.

Fantastic results. Great staff. Very honest and straight forward. They advise you of everything you can expect during the procedures and recovery.

(5) All the staff at Sonobello are dedicated.

All the staff at Sonobello are dedicated to ensuring your total experience is top notch. From the consult to the actual procedure, you are guided through each step. From the in person contact to the weekly emails to provide guidance, the overall program and process at Sonobello is best in class.

(5) Kudos to everyone in the Minneapolis office!

My experience has been amazing. Everyone at the office is so helpful, understanding and thoughtful with all your progress. First impressions go a long way and the Minneapolis office has been great. They really care about you and want you to be a success story. I checked out a lot of other competitors in the area and in other states and Sono Bello by far demonstrated that they are best in class. Kudos to everyone in the Minneapolis office!

(5) Were especially nice

I thought the doctor & the nurses were especially nice.

(5) Absolutely!!!!!

Absolutely!!!!!

(5) Worth it.

I feel like I was not prepared for the procedure. Little or no down time did not apply in my case. I am 8 weeks out and I have huge lumps in my stomach and still look fat. I for sure do not feel that my stomach looks very good. It may help to see my before picture to assure me that all the pain and numbness was indeed worth it.

(5) Thorough, friendly, good follow-up

Thorough, friendly, good follow-up.

(5) Doctors and staff are experienced and professional.

Doctors and staff are experienced and professional.

(5) The team was fantastic.

The care I received from the team was fantastic.

(5) Fantastic caring supportive staff

Fantastic caring supportive staff. Amazing results, definitely will be back.

(5) I am very happy with my Sono Bello experience.

I am very happy with my Sono Bello experience. Everyone was so kind, very good at listening, and great at follow-up. I was especially happy with Dr.Volk and his nurse during my procedure. They were very upbeat and kind.

(5) The staff was very accommodating

The staff was very accommodating and answered all of my questions. I love that I got texts when my appointment was and the follow up was great.

(5) I am excited about the results.

I am excited about the results. I am approximately a month after the procedure and so still have some more healing to do but excited for the results.

(5) I had a great experience with Sono Bello.

I had a great experience with Sono Bello. They were genuinely concerned about my results and well-being. Everyone was very friendly and professional. I'm still waiting to see my final results but I definitely notice a difference in my body contouring.

(5) I have been very satisfied with my experience.

I have been very satisfied with my experience at Sonobello. The staff is great and I was impressed with all the follow up calls during the process of healing. The results have been satisfying and I would recommend this facility to anyone.

(5) I love them.

They were very caring and conscientious through the whole process. I love them.

(5) Well worth everything

Well worth everything. Doctors, nurses and staff rock!

(5) A very comfortable experience!

A very comfortable experience!

(5) Amazing medical staff!

Amazing medical staff! LPN, RN,PA, and Dr... all very fun, personable, and caring!

(5) Like greeting my best friend.

Walking in the door and seeing Julie at the front desk is like greeting my best friend behind the counter!

(5) My experience with Sono bello has been great

My experience with Sono bello has been great. As a treat to myself, I decided to have the lipo procedure done and finally get rid of my love handles. For as long as I can remember I've always had to cover up my midsection using girdles, waist trainers, body shapers, waist-high pants and even plastic wrap! Everytime I got dressed my eyes automatically laser-focused on my waist and midsection area and I was ALWAYS discouraged...I thought about Sono bello back in 2012 but found a company that offered zerona treatments for cheaper so I went with that. BAD IDEA. Not only was it a WASTE of money but it was a waste of time, gas (12 treatments over the course of 3 months!), and hope. I saw no difference and was back discouraged and wrapping my midsection with plastic...After more years and more discouraging "quick fixes" I finally did it and went to Sono bello. Long story short, I don't have to worry about plastic wrap or girdles again! After getting my waist and bra rolls done, at not even a week post-op, I finally had a waist! I did have one complaint, though: how am I supposed to go from years of no waist (shape) to having one darn near overnight?? I'm glad I made the decision to get this procedure, and the staff is genuine at this location. My nurse was the best. She made me very comfortable during the procedure. I can't wait to see the final results. I've been eating healthier and will continue to make the best of my results. Finally!!

(5) Excellent job great Doctor

Excellent job great Doctor; great customer service,loving and caring nurses and staff.

(5) Dr. Strand, and his entire staff are simply the best.

From booking the consultation to after the surgery, it has been fabulous. Low pressure, extreme results. I had the lift and lower lid fat removal. AMAZING results and it only 8 days post op. Still have some swelling (as to be expected), but my turkey neck is completely gone, and jowls have disappeared. I cannot wait to see my results at 3 months post op! Dr. Strand, and his entire staff are simply the best. I will follow up in 3 months.

(5) Had a great experience at Minneapolis Sono Bello.

Had a great experience at Minneapolis Sono Bello. I researched and knew mostly what to expect with the procedure that I had, and everything went very well. Once you get through the first week, it gets easier every day. Extremely happy with my results and ready to continue a healthy lifestyle of living. Thank you!!

(5) He is the BEST!

I had lipo suction on my upper and lower abs and back bra line. The staff is so welcoming! Dr. Michael Strand did the procedure. He is the BEST! Very kind, great sense of humor, and an incredible plastic surgeon. It's been almost 5 weeks and I am very happy with the results so far.

(5) I'm glad I did it!

I'm glad I did it!!! I had A LOT of bleeding. I am still AMAZED by how much it cost me. It was a lot of money way more than what I expected!! Now I'm on week 6. So far so good

(5) Great experience.

Great experience. Caring and thoughtful staff. Doctor and nurse had a great bedside manner. Very pleased with my results!

(5) Excellent staff.

Excellent staff and product.

(5) All the staff was very attentive.

The procedure and process was discussed in detail so that I can understand. All the staff was very attentive and answered any questions I had before, during and after the procedure. I knew it takes packed because of all of it. The physician understood my needs and wants and went out of his way to accommodate within medical limitations.

(5) Still loving my results.

Still loving my results.... I'm now considering doing another area.....THANKS SONO BELLO.

(5) Very professional and friendly personal.

Very professional and friendly personal. I totally recommend Sono Bello to everybody.

(5) Felt very comfortable

Great staff from the first time consult with Rebecca to meeting the doctor. Felt very comfortable when I check in for the procedure to my follow up visits. The doctor board certified explained everything and so did his PA Molly. Jill my nurse for surgery very upbeat explained that it's a procedure that takes a few weeks with swelling and stitches its not an overnight thing but in the long run I know I'm going to look better and be happier when I look in the mirror it's patience but they are there for you through it all.

(5) All of my questions were answered and explained

From the first time I walked into the office I felt like the truly cared for me. There was never any pressure to make a decision. All of my questions were answered and explained so that I could understand what I was to expect from the procedure. The consultant and office staff treated me as if I was part of their family. They followed up with me after the procedure to see if everything was going fine.

(5) The staff is amazing.

The staff is amazing. The recovery took longer than I expected and there was a lot more pain than I was told to expect. I am very happy with the results which are still improving every week.

(5) I would recommend Sono Bello.

Had a wonderful experience and Dr. Strand and his team are awesome. I would recommend Sono Bello.

(5) It was awesome!

It was awesome! Everyone is so helpful and friendly, especially Julie at the front desk. She repeatedly went out of her way to make sure my needs were met. Very much appreciated!

(5) Dr. Strand is very skilled and informative.

I am a 55 year old male that HAD loose neck skin (and the side of my face) I had a lower face-lift performed and am 2 weeks into recovery. I am thrilled with the results so far and no longer look into the mirror wonder who that is! Dr. Strand is very skilled and informative and the staff is great too, I was/am well taken care of and highly recommend recommend the Sono Bello in Edina for this procedure.

(5) The staff is amazing !

The staff is amazing ! Everyone makes you feel comfortable and the office is inviting and clean. Everyone really cares about you encourages you and helps you get excited about your results.

(5) Refreshing after working with many surgeons!

I'm still healing and look forward to seeing my healed results- will definitely tell others! I can say the staff is amazing that I had the pleasure working with! Rebecca was the first person I met with and she is very knowledgeable and personable! Answered all my questions and concerns. Very warm, welcoming- she gave you honest answers and was efficient with my time.The surgical team Dr. Strand, Jill and Debbie were equally enjoyable to work with. I felt like they took the time to listen to my worries/ issues and were very helpful in their responses. Everyone was notably positive friendly and upbeat throughout all encounters! One encounter worth noting: I was running late to a post op appointment- the time was already late on a work day, I was unsure if they would be able to see me and was willing to reschedule- receptionist transferred me to nurse Debbie to see if I could still be seen. Knowing what it's like to a never ending workday as a nurse, I was so impressed with her comments- she listened to my explanation and stated it was no problem, she was more concerned that I might have to wait a bit, and she just wanted me to travel safely and she would see me when I got there! I immediately was impressed with her attitude and care for her patients! :) p.s Dr. Strand is a genuine caring surgeon and a pretty funny guy! Refreshing after working with many surgeons!

(5) Awesome 3xperience!

Awesome 3xperience!

(5) Good results

Good results

(5) They did a great job

The before, during and after care was excellent! I truly appreciated the coaching on the front end of the procedure and the aftercare follow-up was wonderful. Each week I received an email that stated what I should be experiencing at that stage of the recovery process. It was extremely accurate! My boyfriend and my daughters were not exactly supportive of my decision at first. After I received the procedure, my boyfriend said, "I am glad that you made an investment in your future health! You look HOT! "Well, "HOT" wasn't what I was aiming for. I just wanted to be able to bend over with ease. My daughters both said, "Mom, you look awesome. I can't believe how much energy you have!" Thank you Dr. Hatfield and her Care Team. They did a great job and I am telling anyone that inquires! Why would you keep a secret about feeling the best I have felt in over 5 year?

(5) Very welcoming

Staff very knowledgeable and efficient, very welcoming.

(5) She is wonderful a great asset to that clinic.

I will give them the phone number of Sonobello's office and tell them to ask for Rebecca Sauerer. She has been amazing explaining the process, the cost, the way how I can make my transformation a reality not just a dream. I changed my mind a few times, so I called her to tell her how I was felling. She listened and heard my concerns without making me feel bad. She explained again and again step by step what I needed to know to feel better. She told me "How you feel is normal, do not feel bad" She was so nice to me, so kind, she is wonderful a great asset to that clinic.

(5) Sonobello has far exceeded my expectations

From the moment I explored the idea of body sculpting, Sonobello has far exceeded my expectations in more than one area. I started with Sonobellos web-site, which was easy to maneuver and answered all my preliminary questions. When i made the decision to get started within one week I was in their office setting up my exciting next chapter of my life with the figure I've always wanted, but been unable to achieve on my own. The moment i walked through the door of Sonobello, I was greeted by friendly, outgoing, accommodating staff that had my best interest at heart. This has been my experience EVERY visit. I not only would give Sonobello a Five star rating, I would go as far as my reputation on endorsing Sonobello to all that are thinking of changing their life for the positive.

(5) Dr. Hatfield was awesome!!!

I have tried exercising to get rid of my tire around my waistline and would lose weight but could not get my waistline fat to go away. I made an appointment at Sonobello in Minneapolis and scheduled the liposuction procedure immediately. After the procedure, I went home with very little discomfort and a couple of days later I was amazed at how I felt. The results have been unbelievable! I am so happy I did this procedure. In 2 weeks after the procedure, I lost 3 inches under the breasts, 4 inches from my waistline and 2 across my hips! I lost a total of 5 pounds as well. The body I had when I was in my 20's is coming back - I love the results. If this is the results I have in 2 weeks - can't wait to see how I look in 3 months.. I would recommend to anyone thinking about feeling good again about their body to do this procedure. Dr. Hatfield was awesome!!! Thank you Sonobello for making me look and feel great again...

(5) Very informative.

Very informative. Friendly staff. Dr Volk was awesome as well

(5) The experience was quick and efficient.

The experience was quick and efficient. I would do it over and over again. From the moment I walked in I knew it was exactly what I wanted. The consultation answered all my questions. There is a hidden fee of at least $1000 for those who are wondering. The actual surgery was pain free. The only discomfort is the initial tumescent infiltration. I'm so happy I ended up doing this procedure. The results are amazing.

(5) Thanks for a great experience!

The staff and Dr volk are amazing. They treat you with upmost respect and care. Their response to the simplest questions are above none. Excellent. Highly recommended. Joy and Laura are phenomenal! Thanks for a great experience!

(4) It's a great, quick procedure

It's a great, quick procedure that makes you feel so much more confident about your body! The only reason I gave 4 stars instead of 5 is because I got a bit of 'attitude' from the nurse trying to schedule my post-op appointment. Later, during the procedure, she was nice and friendly.

(5) Staff is very supportive and will answer any questions.

Staff is very supportive and will answer any questions. The swelling takes several weeks to subside, so you need to be patient for the results you want.

(5) The cost of the procedure is so worth it.

The cost of the procedure is so worth it. I have my waist line back with no more tummy rolls. My back is flat and lean! The pain is very manageable. I had 9 areas done on my upper body in one session. I only took 2 pain pills the first day and then just tylenol after that. I love how I look already and it has been just over 2 weeks. I am still swollen so I can only imagine how muchet smaller I will be in a few months!

(5) It was quite an interesting experience.

It was quite an interesting experience. The doctor and staff were amazing. They made me feel at home and relaxed . Though I'm still recovering, I already see excellent results

(5) I am thrilled with my results

I had a lousy tummy tuck about 30 years ago and was really disappointed in how I looked. I thought there was not hope for me until I heard about Sono Bello. You should see me now!! My abs are tight and firm and I am down two sizes. My "bra flab" in back is nearly gone and I feel so sexy! I am thrilled with my results and highly recommend Dr. Hatfield for her professionalism and skill.

(5) THANK YOU!

I was nervous and was feeling self centered about wanting a facelift. Rebecca was wonderful about listening to me. The entire Sonobello staff was great during this transformation. I love love love Dr Strand. I am so happy I took this major step and am already loving the results. THANK YOU!

(5) I am so happy with everything this far!!

The entire staff was very informative. They walked me thru the procedure from the very beginning and guided me thru the recovery process. The Doctor called shortly after the procedure, just to see how I was doing!!! Everything is going as I had hoped. Sonobello is a stand-up, straight forward facility and I will highly recommend them!! I am so happy with everything this far!!

(5) Dr. Hatfield was fantastic!!

I researched my options for months before ultimately selecting Sono Bello. Sono Bello was very helpful throughout the whole experience, consultation through post-operation. Dr. Hatfield was fantastic!! It's been four weeks since my procedure and so far I'm very happy with my results.

(5) I would refer my friends and family.

From the first call to the office, to my follow up appointment, everything was just right...professional and pleasant. What a great team of people!!!! I would refer my friends and family.

(5) It was great!

It was great! The staff were so nice and caring, especially Jill and Debbie. Rebecca did a great job of scheduling and getting me the information and pricing I needed, and was very knowledgeable of the various procedures available.

(5) I feel more positive about my body image.

I am so excited to see the results that are now happening as I continue through the weeks after my procedure. I truly appreciated the email messages sent to remind me of what to expect and to feel encouraged that all will "shape" up as time goes by. I would tell others to take the chance to reinvent yourself through Sono Bello's procedures. I feel more positive about my body image, and my procedure was a confidence booster and a motivator to continue making healthy choices.

(5) I know I'll be happy with the results.

The team in Edina is amazing, truly care for the patient and made me feel so welcome. I'm only in the first two weeks and healing slowly but on the mend for sure. I'm so glad I did this even though its a little uncomfortable now, I know I'll be happy with the results. The doctors were caring, experienced and fun.

(5) Love the results

Yes! Love the results.

(5) I thought my results were fantastic

I thought my results were fantastic

(5) This is the best thing I have ever done for myself.

This is the best thing I have ever done for myself. Period. I wish I would have done it 10 years ago but I needed to try everything else first. I wanted to do it on my own. I've beaten myself up in the gym, competed in grueling athletic endeavors, maintained 1200 calorie diets and still the banana roll would not budge. My 17 year old daughter has it, my mom (at 110 lbs) had it, and I was at my whits ends to find jeans to fit in the butt AND in the waist. I guess you just have to be in the right place in your mind to finally say, I've tried everything else, this isn't a fix all for problems in your life but when everything else is in line and your outsides don't match your inside thoughts, then its time to take the leap. I'm today 2 weeks out from thigh and knee sculpting and I have seen such positive results already that I cry. The Dr was truly a sculptor and the 4 lbs of targeted fat that she removed moved me from frumpy to looking athletic and fit, just the look I was after. I never wanted to be skinny. Just better proportioned. More balanced. Now that balance is shows both on my inside AND outside.

(5) Love the associate

It's very good and love the associate.

(5) Everyone is so kind

I am so happy I decided to go ahead and get this procedure done!! It's been a long 20+ years that I've wanted to have something done with my tummy but didn't want to take 6 weeks off work and be placed under sedation for abdominoplasty. I did a lot of research and found sonobello to be exceptional! Everyone is so kind and Dr. Hatfield is amazing, we even had a nice conversation during the procedure, which relaxed me more. She made sure I was comfortable and went over all the post op instructions. The post-op days weren't bad at all, for me, taking the tape off was the worst.. really! I followed instructions, tried to walked every 10 minutes and really felt I had a great recovery of only 3 days, back to work on the 4th day. 10 days later, with 8 inches gone (and there still is swelling), I am so looking forward to getting in the "dreaded" swimsuit this summer and rockin it!! No more hiding behind the beach towel for me :)

(5) Dr. Volk did an amazing job!!

Overall my experience was very good. I was awake and relaxed during the initial procedure and the staff was very thorough in what to expect. Never was the pain unbearable and felt little during the actual procedure. I was amazed to be able to see the actual amount removed. I have a very high tolerance for pain though so to me it was only moderate considered the results I'm already seeing. My result was 3lbs removed and since I have goals to reach, this was a great way to get there. I did experience a couple days of difficulty in wanting to move much but kept to a light 10 minute walk as suggested to keep blood flow and heal faster. The staff has been great and Julie always made my visits enjoyable in conversation. Dr. Volk did an amazing job!!

(5) they are very helpful

they are very helpful and they really care about your well being . it was easy to get in and easy to recovery with great results

(5) Thank you all for your help and concern.

I feel like the staff really cares about me and the success of my entire procedure. They are all so down to earth and easy to talk to. My nurse totally corrected me on my over activity, to make sure the healing process happened the way it should, without complications. I am only 2 1/2 weeks post procedure and feeling wonderful about the results so far. Thank you all for your help and concern.

(5) Overall it was a great experience

Overall it was a great experience. The front desk/administrative staff, nurses and Doctor were amazing. I even went in for another procedure 1 week after my first procedure so that should reflect how comfortable I felt in their service and the success of the procedure. The road to recovery was a bit longer than I had intisipated but I have followed all the guidelines as I wants to maximize my results as much as possible. I am 5 months post op and I continue to see the results. The problem areas that I have hated and had for as long as I can remember her better and better with every week that passes. I would not expect to receive successful results if you are not planning on maintaining a fairly healthy lifestyle as you will sabotage your procedure. However, if you are fit and have problem areas or you need help or that little push of medication to kickstarting your efforts into that lifestyle, this is 100% the thing to do!!!

(5) The results were amazing.

I recently had my sides and upper and lower abs done. While the recovery was alot more intense than I had anticipated , the results were amazing. I noticed a drastic improvement within a couple days of the procedure. I am now about 2 weeks out and it just keeps looking better. The surgery was easy and completely pain free. The staff at the Edina center couldn't have been more friendly and helpful.

(5) Thank you! Thank you!

I was so nervous and excited about finally loosing my belly fat (candy coating). Thanks so much to Dr. Volk and Josie for getting me through this amazing process. I am so happy with the results after only 10 days. Thank you! Thank you!

(5) The procedure was easier than expected

The procedure was easier than expected. I had 7 areas done, my inner thighs, outer thighs, waist, arms, back roll, lower and upper abs. staff from the front desk to the Nurses and Doctors were friendly. They were very good at explaining the procedure and answering all of my questions. They went out of there way to make me feel comfortable and at ease from the first time walking into the office to the last post op appointment. I highly recommend Sonobello in Edina, MN.

(5) Its been slow but great

Its been slow but great. From start to finish.

(5) Thanks to the entire staff at the Edina SonoBello office.

It has been two months since my procedure and I couldn't be happier. The results have motivated me to eat healthier and stick to a workout routine. I feel great and look great! I am looking forward to my 90-day follow up and to show off my results.Thanks to the entire staff at the Edina SonoBello office.

(5) The staff at the Edina Sono Bello were amazing!

The staff at the Edina Sono Bello were amazing! I want to give a very special "THANK YOU" to Dr. Volk. I also appreciated the weekly updates from the clinic.

(5) Thank you Sono Bello!!!!

I had lipo performed a little over 6 months ago, I would recommend this to anyone trying to improve themselves from the outside in. I couldn't be happier with the results, this procedure kick started my weight loss and since the procedure, I have lost over 70 pounds. Everything about this experience has been positive for me. I also did 10 sessions of the venus and I have noticed incredible results, diminished cellulite, smoother skin, and reduction in thigh inches. Thank you Sono Bello!!!!

(5) Totally changed my confidence level.

Totally changed my confidence level. I have not had a waist in some time. I love how my clothes feel on my body. My stomach feels tighter too.

(5) Dr. Volk was very skilled and professional

Dr. Volk was very skilled and professional. All the staff was friendly! I am a past, present, and definitely FUTURE happy customer of Sono Bello!

(5) Dr Volk did an amazing job

The staff at the Edina location was very professional, friendly and attentive. Dr Volk did an amazing job and was truly interested in helping me to improve my body. The entire staff was energetic and always willing tio take time to answer my questions and give me tips on how to

(5) I was very happy with the total outcome..

I was very happy with the total outcome..i am toally happy with staff and front desk gal was super helpful when I came in...they all were very positive and like said i was very, very happy with my outcome!!!